General Questions:
How does this work?
Please choose your package and add-ons, fill out our request form, and we will respond in a timely manner to verify we can accommodate your requests. Once you’re happy with your selection, you can reserve your party supply and experience with a 50% deposit (this payment includes the security deposit), with the remaining payment due 7 days before the event. On the day of the event, we deliver, set up, and style and then return to collect everything.
Where are you located?
We are located in Fairfax Old Town and proudly service the DMV area.
What areas do you travel to?
We can set up anywhere, really; however, there is a travel fee for any bookings over 25 miles from zip code 22030.
Can we set up in a park or campsite?
Yes, of course, but before making a booking with us, please contact the park/campsite.  All site fees should be organized directly with the park/campsite.
How do you clean the setups?
All items are wiped down/sanitized. The bedding, pillow covers, and blankets are washed thoroughly between each use. Decorative items are disinfected, wiped down, or lint rolled. Rugs are vacuumed, sprayed, and spot-cleaned after each event.
What if I have a special request or a custom event?
Please include your special request in the booking form or email us at wonderpartyrental@gmail.com. If there is a service you don't see listed, please feel free to shoot us an email.
What add-ons do you have?
Please see all add-ons here! We have also listed some great options on the bottom of each party package page.
What games do you have?
Kids - Jumbo Bowling set, Twister
Adult games - Ticket To Ride, Bubbly: A Girls Night Party Game
Outdoor games - Jumbo Connect 4,  Jumbo bowling, Karaoke machine
How long does setup take?
Setup will take from 30 minutes to 4 hours for larger parties. Setup time is dependent on your selection and we will give you an estimate at the time of the booking. Collection will always take less time.
What if I break an item?
You are responsible for the condition and usage of our equipment and decor for the duration of the event. If any items should become lost or damaged, we ask that you notify our employees upon pickup. If anything is missing or broken at the end of your event, the replacements costs will be taken out of the security deposit that was placed upon booking. Everyday wear and tear of items such as dirt or the occasional spill is expected and will not be penalized or noted as damage.
What if there is an accident at my party?
We are not responsible or liable directly or indirectly for any incidents, accidents, or injuries that occur before, during, and after the event.
What is your smoking policy?
To keep our equipment safe and clean for everyone, we are unable to book parties in homes with smoking.
​Do I get to keep anything?
Everything we bring/set up for your party must be returned in gently used condition (pillows, stuffed animals, games, decor, etc.). If anything is missing or broken at the end of your event, the replacements costs will be taken out of the security deposit.
Payment, Security Deposit, Reschedule, and Cancelation:
What type of payment is accepted?
Venmo, Paypal, check, or cash.
When do you require payment?
When you make a booking, we require a 50% deposit (this payment includes the security deposit), with the remaining payment due 7 days before the event. 
Is there a security deposit?
Yes, the security deposit should be paid at the time of booking. If everything is returned in the same condition, your security deposit will be returned to you within 3 days of your pack-down date. If anything is missing or broken at the end of your event, the replacements costs will be taken out of the security deposit. Everyday wear and tear of items such as dirt or the occasional spill is expected and will not be penalized or noted as damage.
What is our cancellation policy? 
Payments are non-refundable as we are holding your date and turning down other events. However, we can provide a credit for you to use within a 12-month period.
What if it rains?
We always recommend having an indoor backup event location. We cannot refund payment due to wet weather cancellation, but we can reschedule it beforehand.
What if a guest cancels, can you adjust the number of tents/teepees/beds?
We confirm the guest count 7 days prior. In the event that your guest cancels after we confirmed the number of guests, there are no adjustments.
When can I make changes to my party?
Any services can be altered by you up to 7 days in advance through email.
Sleepovers:
How big are the Teepees and how much space will you need to have cleared?
The teepees are 3ft by 6ft each. Please let us know the size of the space and we can work out a layout to fit your ideal sleepover. Please clear the sleepover area of all furniture/other decor before we arrive.
Can the Teepee be set up outside?
No, inside only please (or use our bell tents).
Do you have a minimum number of teepees per booking?
Yes, the minimum number of teepees is 3 per booking.
What ages do you recommend for teepee sleepovers?
We recommend ages 5 & up.
Do you have mattresses to accommodate adults?
Yes, we have twin mattresses.
Do my guests need to bring anything for a sleepover?
Only their pajamas and a pillow to sleep on!
Can children eat in the tents?
Please do not allow kids to eat or drink in the setups. If there are any damaged, stained, or missing items, the replacement costs will come out of your security deposit.
Picnic:
How do you set up and clean up the picnic?
We will set up the picnic before you arrive, and we will be there to hand it over to you. At the end of the picnic, we will arrive to clean up. Please do not leave before we come back.
What if I am late to the picnic?
We will remain at the picnic until you arrive. The picnic's end time does not extend due to late arrivals.
What park do you recommend for picnics?
Burke Lake Park (Fairfax), Georgetown Waterfront (Washington, DC), Gravelly Park (Arlington), Lake Accotink Park (Springfield), Fort Hunt Park (Alexandria). 
We also love to set up picnics in your backyard and other privately owned locations in the DMV.
Ultimate Glampout:
How much space does the bell tent need?
Our spacious bell tent measures 16.5 feet in diameter and peaks at 9 feet high. The bell tent requires a 22-25 foot area to allow for staking into the grass (grass-staking only).
​Are bell tents waterproof?
Yes, they are 100% waterproof & are available all year round.
Do you allow food and drink in the bell tent?
Yes, we allow food and drink. However, we ask guests to be very cautious with food and drink that are prone to leaving stains such as red wine. If anything is missing or damaged at the end of your event, the replacements costs will be taken out of the security deposit. Everyday wear and tear of items such as dirt or the occasional spill (if the stain can be reasonably removed) is expected and will not be penalized or noted as damage.
Can you set up on fake grass? 
Bell tents require real grass so we can hammer our pegs into the ground.
Rental:
Can I see the pieces in person?
Sure! Just give us a call or send an email to schedule your appointment today.
Can I pick up my rentals?
Yes, but you probably would need an appropriate vehicle to fit everything in and to transport items safely and securely. We also offer delivery, based on the size of the rental, distance, and timeline.
How do I lock down my items?
We require a 50% deposit (this payment includes the security deposit) by the booking date and then you have guaranteed items for your date. Full payment is required 7 working days prior to the booking date.
Do you deliver and how far?
We do deliver anywhere in the DMV area. Delivery fees are based on the size of the rental, distance, and timeline.
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